REFUND POLICY

We Request Every Customer to go through our Return Policy before making any purchase.

All products sold have a 30-day return policy for every product purchased, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. Customers are also requested to submit the receipt or proof of purchase.

To initiate a return, you can contact us at info@milkpaint.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. The customer is responsible for all shipping costs. Pre-paid shipping costs that were paid at the time the order was placed will not be refunded.

You can always contact us by filling up the form on our site and adding all the queries on the given platform. We respond to all emails within 24hrs; if you don’t hear back from us within 24hrs, we suggest you check your spam folder.

Damages and issues
We suggest every customer inspect the order upon receiving, and in cases of any damage, defection, or wrong order, you need to contact the company asap. So, we can evaluate the issue promptly.

Exceptions / non-returnable items

Certain types of items cannot be refunded; before making any purchase, please make sure to confirm your order holds a refund policy or not. Please get in touch if you have concerns or questions about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The easiest way to ensure that you get what you want is to return what you received. Once your refund is accepted, make a separate purchase for the new item.

Refunds

You will get notified by our team once we have received and inspected your return. The refund is based on the condition of the returned item; once the inspection is completed and approved, you’ll be refunded on your original payment method. Please remember to stay patient, as it may take some time for your bank or credit card company to process and post the refund.